In most cases, yes — significantly faster. When you call your insurance company’s roadside assistance line, after you’ve been approved for service and transferred to the appropriate call receiver, they’ll then have to locate an available towing company in your area that’s willing to provide service. This can mean long wait times, sometimes hours. When you call us directly, you’re talking to a local dispatcher who knows exactly where our trucks are. We get to you faster because we’re already in your area — not being dispatched from far away.